Troubleshooting

Centralized Deployment not working for Mac Office Version 16.05 to 16.09
Symptom  In Office for the Mac centralized distribution is not working automatically - Add-ins assigned to users do not appear  Cause  There seems to be ...
Mon, 29 Apr, 2019 at 4:44 PM
Icons not visible in Add-ins on MacOS
Symptom  officeatwork add-ins seem to have missing icons in various places.  Cause  The caching on the MacOS is preventing the Icons from appearing.  Re...
Mon, 29 Apr, 2019 at 4:45 PM
No Access to a list or library in SharePoint Online
Symptom  The add-in fails to connect to a specific list or library in SharePoint Online.  Cause  There are many reasons why this could fail. Please try o...
Mon, 29 Apr, 2019 at 4:48 PM
Ribbon icons not in sync with new or removed Add-ins!
Symptom  When adding or removing Add-Ins the ribbon is not showing the changes. So new Add-Ins do not appear or removed Add-Ins are still visible in the Ri...
Mon, 29 Apr, 2019 at 4:49 PM
Icons in Add-ins not visible on Windows!
Symptom officeatwork add-ins seem to have missing icons in various places. Cause officeatwork 365 add-ins use Microsoft UI Fabric as a component to displ...
Tue, 30 Apr, 2019 at 10:27 AM
Cannot choose an account during sign-in
Some Windows users might experience that the Microsoft sign-in process in our Apps will not allow them to choose the account they want to use to sign-in. If...
Fri, 24 May, 2019 at 10:04 AM